Refund Policy

(a) Free cancellation window. Every booking displays a free cancellation deadline on the booking confirmation screen and in your confirmation email. If you cancel before that deadline, you will receive a full refund to your original payment method. No questions asked.

(b) Late cancellations. If you cancel after the free cancellation window has closed, a cancellation fee may apply. The fee amount (up to 100% of the booking price) is shown at the time of booking and in your confirmation. The remainder, if any, will be refunded to your original payment method.

(c) No-shows. If you do not attend a scheduled appointment and do not cancel in advance, the booking is considered a no-show and is generally non-refundable. If there are extenuating circumstances, contact us within 24 hours of the missed appointment and we will review your case.

If a provider cancels a confirmed booking for any reason, you will receive a full refund to your original payment method within the processing window described in Section 5. You will also be able to rebook with the same provider or choose a different one.

Providers who repeatedly cancel confirmed bookings are subject to account suspension under our Provider Terms.

(a) Before the cancellation window.You may reschedule a booking at no cost before the free cancellation deadline. Use the “Reschedule” option on your booking detail page to select a new time with the same provider, subject to their availability.

(b) After the cancellation window. A reschedule request made after the free cancellation window has closed may be treated as a cancellation and rebooking, and the late-cancellation fee may apply. We encourage you to reach out to your provider directly through the in-app chat if you need to reschedule close to your appointment time, as providers may accommodate changes at their discretion.

If you believe a session did not meet reasonable standards (for example, a provider was a no-show, arrived significantly late, or delivered a service materially different from what was described), please contact us at support@kosha.life within 48 hours of the appointment. Include your booking ID and a brief description of the issue. We will investigate and, where appropriate, issue a full or partial refund.

Refunds for service quality concerns are evaluated case by case and are not guaranteed. Kosha Wellness is a marketplace; providers are independent contractors, and we cannot guarantee the outcome of any wellness session.

Approved refunds are returned to the original payment method used at checkout:

• Credit / debit cards: typically 5–10 business days, depending on your card issuer.
• Digital wallets (Apple Pay, Google Pay): typically 2–5 business days.

Kosha Wellness initiates the refund promptly, but we cannot control the time your bank or card issuer takes to post the credit. If you have not seen the refund after 10 business days, please contact your bank before reaching out to us.

The following are not eligible for refunds:

• Platform service fees disclosed at checkout, except where Kosha Wellness is at fault.
• Completed sessions where the service was delivered as described.
• Bookings cancelled after the free cancellation window (beyond the portion not covered by a cancellation fee waiver).
• Digital content purchases (guides, programs, recordings) once accessed.

To open a refund dispute, email support@kosha.life with the subject line “Refund Request - [Booking ID]” within 30 days of the booking date. Include:

• Your account email and booking ID.
• The reason for your refund request.
• Any supporting information (screenshots, messages, etc.).

We aim to respond within 3 business days. Kosha Wellness’s decision on refund disputes is final subject to applicable consumer protection laws in your jurisdiction.

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks carry administrative costs and can delay resolution. If a chargeback is filed without first giving us the opportunity to resolve the issue, we may provide evidence of the transaction and our refund policy to the card network, which could result in the chargeback being denied.

For refund requests or questions about this policy, reach out to: